Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (less shipping) at buyers expense. We apologize, we are not able to offer free returns at this time. Once we receive the item(s) back, we will issue you a refund immediately.

* Custom Boots are NOT returnable

Unfortunately, we cannot accept returns on sale items or gift cards

Returns can be sent to: The Cottage Equine, 1001 S 6th St, Cottage Grove, OR 97424

You can always contact us for any return questions at thecottageequine@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will promptly ship the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.